:: MFU Staff Satisfaction Survey on Library

Explanation This Survey is designed to evaluate the satisfaction of MFU staff towards the library. Please provide appropriate information which will be of great use for the further development and improvement of the Center.

Part 1 General information

Status : Executive Board/ Director : Academic Staff : Non-Academic Staff

Schools / Division

Part 2 Please indicate your level of satisfaction on library service

No.	Topic	Very Satisfied (5)	Satisfied (4)	Neutral (3)	Dissatisfied (2)	Very Dissatisfied (1)	No comments
Section 1 Service
1.1	Give clear service system and procedure
1.2	The service meets the users’ needs
1.3	Provide fast service process
Section 2 Service Staff
2.1	Knowledge in responsible work
2.2	Well-mannered service
2.3	Dress modestly
2.4	Service Mindset
Section 3 Service Quality
3.1	The service meets the users’ needs
3.2	The provided services are usable
3.3	The users receive useful information or suggestions

Do you have any dissatisfaction with library service?

: No

: Yes (More than 1 can be selected)

: Yes, I am not satisfied with the service/ service quality (Please specify)

: Yes, I am not satisfied with the service staff (Please specify)

: Yes, I am not satisfied with other areas (Please specify)

Any additional suggestions？