:: MFU Library User Satisfaction Survey

This survey has been designed to find out how satisfied you were with our service. The results of this survey will be used to improve library's services. Read the questions below and select the response that the best describes your experience.

Part 2 User's satisfaction with library's services

No.	User's satisfaction		Completely Satisfied (5)	Satisfied (4)	Neutral (3)	Dissatisfied (2)	Completely Dissatisfied (1)
1.	The library provides high-quality and contemporary information resources that meet the needs.	Expectation
1.		Satisfaction
2.	Service processes are systematic, convenient and fast.	Expectation
2.	Service processes are systematic, convenient and fast.	Satisfaction
3.	Library staff are enthusiastic and friendly.	Expectation
3.	Library staff are enthusiastic and friendly.	Satisfaction
4.	Environment and atmosphere are suitable for research and study, with a green library.	Expectation
4.		Satisfaction
5.	Public relations activities are clear and thorough.	Expectation
5.	Public relations activities are clear and thorough.	Satisfaction
6.	Library website is easy to access and find information.	Expectation
6.	Library website is easy to access and find information.	Satisfaction
7.	Equipment and tools are adequate and meet the needs of the users.	Expectation
7.		Satisfaction

Dissatisfaction with MFU Library services.

: No, I’m satisfied. : Yes. I'm not satisfied. (Please specify)

Part 3 Other suggestions

What service or activity do you appreciate the most?		Additional suggestions :

What additional equipment and tools do you want in the library?

If you want the library to respond to your suggestions, please fill in your email address. :

Part 4 The User's Engagement to the Service of the MFU Library.

The User's Engagement to the Service of the MFU Library. : Yes : No

When you need to research, the MFU Library is the first place you'll think of. : Yes : No

Part 1 Personal data

Part 2 User's satisfaction with library's services

Part 3 Other suggestions

Part 4 The User's Engagement to the Service of the MFU Library.