Book
Airline Customer Experience
ISBN : 9781041037330
Author : Pushan Kumar Dutta
Publisher : Routledge
Year : 2026
Language : English
Type : Book
Description : In the 21st century, commercial aviation has been transformed into a passenger-centric business in which the customer has assumed an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies.